Returns & Exchanges
U.S RETURNS
What is your return policy?
Items may be returned within 30 days of the shipping date in the original condition they were sent in (tags and liners attached) for a full refund. nkd offers free returns and exchanges on domestic orders. Items marked as final sale are not eligible for return or exchange. Please include your original invoice with your return. Once your return has been processed, you will be refunded in the original form of payment. If you’re returning an item purchased with a discount code, your refund will reflect the item’s proportionally discounted price. All returns are subject to inspection- items that have been worn, soiled, altered, or damaged are not eligible to return. Returns sent without authorization will be returned to sender. Items marked as final sale (discount of 40% or more) are not eligible for exchange or return.
How do I return my order?
To initiate your domestic return, please email us at info@nkdbrand.com.
When your return is authorized, you will receive instructions and a prepaid shipping label (for domestic returns) to your email. Please allow up to two weeks for you to receive your refund.
If I have separate orders, can I send return them together?
In order to save the planet, we highly encourage sending multiple orders at once, however, when a return is initiated, a specific tracking number is generated and assigned to that order number/item. By sending both orders back in one package, only one of these tracking numbers will be scanned by the courier and it will appear as if the other has not yet been shipped back to us.
How do I exchange an item?
To exchange a style for a different size or color, please email us at info@nkdbrand.com. We offer complimentary shipping on direct exchanges on domestic orders. Direct exchange requests will be fulfilled dependent on stock availability at the time your return has been shipped back to us. If the item is out of stock you will be automatically notified. We don't offer exchanges on international orders.
INTERNATIONAL RETURNS
How do I return my international order?
To initiate a return, please email info@nkdbrand.com and we will assist you. Items marked as final sale are not eligible for return or exchange.
How much do international returns cost?
There is a return fee of approximately 30 USD charged in the currency the order was purchased in. This fee will be deducted from your total refund when the return is processed. Any duties and taxes paid are non-refundable, except for orders shipping to Canada.
Can I exchange my international order?
Unfortunately, we don't offer exchanges for orders outside the U.S at this time.